Universal Studios Hollywood

Frequently Asked Questions

• Are reservations required to enter the park?

  Yes, you need to purchase date-specific Universal Studios Hollywood tickets, which will serve as your reservation. Secure your spot by getting your discount tickets today!

• Where is Universal Studios Hollywood located?

  Universal Studios Hollywood is located at 100 Universal City Plaza, Universal City, CA 91608, in Los Angeles, California. Be sure to purchase your discount tickets and plan your visit soon!

• What are the park’s operating hours?

  The park operates from 9:00 a.m. or 10:00 a.m. to 5:00 p.m. or 6:00 p.m., varying by day and season. Always check the official calendar for the most current operating hours.

• What are the height requirements for the rides?

  Each ride has specific height requirements. For detailed information about these guidelines, please visit the official Universal Studios Hollywood website.

• Is parking free at Universal Studios Hollywood?

  No, there is a parking fee, and the rates vary. Complete details about parking options and prices for different vehicle types are available on their official website. Note that parking fees are not included with your discount tickets from GreatWorkPerks.

• Do children get free admission to Universal Studios Hollywood?

  Yes, children two years and younger are granted free admission to the park.

• Do I have to print out my Universal Studios Hollywood discount tickets?

  There’s no need to print your tickets. You can display your discount tickets on your phone for convenient entry at the gates.

• How quickly will I receive my discount tickets from GreatWorkPerks?

  Your discount Universal Studios Hollywood tickets will be emailed to you immediately after purchase, along with your receipt.

• Are there ATMs in the park?

  Yes, for your convenience, ATMs are strategically placed throughout the park - at the front gate, in CityWalk, near Jurassic Café on the Lower Lot, and next to Kwik-E-Mart by the Simpsons Ride.

• Are lockers available at the park?

  Lockers are available for rent within the park, subject to availability. You can pay for them using either cash or credit cards.

• What items are prohibited in Universal Studios Hollywood?

  Certain items, including weapons, drugs, alcohol, and others, are strictly prohibited. Please review the official park guidelines before your visit for a detailed list.

• Can I bring my pet to the park?

  Only registered service animals are permitted inside Universal Studios Hollywood. Please register your service animal at Guest Relations upon arrival and obtain a Rider's Guide.

• Are strollers and wheelchairs available for rent?

  Yes, strollers and wheelchairs are available for rent. You can find these across from the Universal Studios Store.

• Is smoking permitted inside the park?

  Smoking of any kind, including tobacco, marijuana, e-cigarettes, and vaporizers, is not allowed within the park.

• Is Wi-Fi available in the park?

  Yes, guests can access free Wi-Fi by connecting to the XFINITY WiFi network (network name: Universal) and signing in as a guest.

• Are reservations required for SUPER NINTENDO WORLD™?

  Yes, guests may need to utilize a reservation system for access to the land. SUPER NINTENDO WORLD™ will be open for unrestricted access unless it reaches full capacity. In such instances, guests will need to adhere to a reservation system and secure a return time for entry. Reservations are limited and subject to availability throughout the day.

• Where can I purchase Power-Up Bands?

  Power-Up Bands are available for purchase at the attraction itself and at various retail locations within both the park and Universal CityWalk.

• What are the height requirements for Mario Kart™: Bowser’s Challenge?

  Participants in Mario Kart™: Bowser’s Challenge must be at least 40 inches tall. Children under 48 inches must be accompanied by a supervising companion at least 14 years old.

• How does the Child Swap feature work?

  Child Swap allows one adult to ride while another adult waits with the child who is too small to ride. Once the ride is complete, the adults can swap places, allowing the waiting adult to enjoy the ride without standing in line again. Just speak to a team member at the ride for assistance.

• Where are the First Aid Stations located?

  For your convenience, First Aid Stations are available in both the Upper and Lower Lots of the park.

• How can I retrieve a lost item?

  Visit Guest Relations near the park entrance for assistance with lost items. For items lost more than 24 hours ago, please fill out an online form or contact at 800-864-8377.

• Is the Studio Tour available in other languages?

  Yes, Studio Tours are available in Spanish on select weekends. Please check with Guest Relations or consult the digital boards throughout the park for specific tour times.

• Is there a security or police presence in the park?

  Guest safety is their top priority. A Los Angeles County Sheriff’s Department Substation is located within Universal Studios Hollywood.

• Can I have merchandise held for me if I purchase it in the park?

  Yes, after purchasing, you can have your merchandise held for pickup near the park exit at the Universal Studio Store. Just ask any team member for this service.

• What shows can I watch at Universal Studios Hollywood?

  Your Universal Studios Hollywood discount tickets provide access to a variety of entertaining shows suitable for all ages. Enjoy the thrilling stunt performances of "WaterWorld," the delightful "The Universal Animal Actors Show," and be sure to check for seasonal and special event shows during your visit.

• What can I find at Universal CityWalk?

  Universal CityWalk, located adjacent to Universal Studios Hollywood, is a dynamic entertainment complex that offers a vibrant mix of dining, shopping, and entertainment options. Visitors can enjoy themed dining experiences at Bumblebee Man’s Taco Truck and Bubba Gump Shrimp Co., shop for unique souvenirs at the Universal Studios’ Character Shop and Billabong, catch the latest films at Universal Cinema, and experience live performances at the 5 Towers outdoor concert venue. This lively hub provides endless entertainment possibilities.

• What can I expect at Minion Land?

  Minion Land, accessible with your discount Universal Studios Hollywood tickets, is a delightful themed area inspired by the "Despicable Me" franchise. This vibrant space features colorful, playful attractions and interactive entertainment centered around the mischievous Minions. Enjoy family-friendly rides like "Despicable Me Minion Mayhem" and "Super Silly Fun Land," take photos with life-sized Minion figures, and indulge in Minion-themed snacks and merchandise for a memorable experience.

• What are the experiences at The Wizarding World of Harry Potter?

  The Wizarding World of Harry Potter at Universal Studios Hollywood offers immersive experiences that bring the magic of the books and films to life. Highlights include:

  • Hogwarts Castle: Explore the iconic castle and experience "Harry Potter and the Forbidden Journey," a ride that combines advanced technology with captivating storytelling.
  • Hogsmeade Village: Stroll through the quaint village featuring shops and eateries full of magical surprises.
  • Interactive Wand Magic: Purchase an interactive wand at Ollivanders and cast spells throughout Hogsmeade Village to see enchanting effects.
  • Flight of the Hippogriff: Ride this family-friendly coaster through the Forbidden Forest and past magical creatures.
  • Butterbeer: Savor the famous wizarding beverage in various styles, including cold, frozen, or hot.
  • Live Entertainment: Enjoy performances from the Frog Choir and watch the Triwizard Spirit Rally.
  • Wizarding World Merchandise: Shop for themed merchandise like robes, wands, and unique collectibles.

• What are the best rides at Universal Studios Hollywood?

  Immerse yourself in the magic of Hollywood with these top rides at Universal Studios, each promising blockbuster adventure and thrills. Access these rides with your discount Universal Studios Hollywood tickets!

  • Harry Potter and the Forbidden Journey: Soar through Hogwarts Castle, encountering magical creatures and thrilling challenges in this immersive adventure.
  • Jurassic World - The Ride: Experience close encounters with colossal dinosaurs in this exhilarating water-based attraction, offering breathtaking thrills and excitement.
  • The Simpsons Ride: Join the Simpson family on a zany ride through Krustyland, filled with twists, turns, and laughter on this high-speed simulator adventure.
  • Revenge of the Mummy - The Ride: Delve into the heart of ancient Egypt, navigating dark tombs and dodging curses on this intense roller coaster ride.
  • Transformers: The Ride 3D: Engage in an epic battle between Autobots and Decepticons in a high-octane 3D adventure with stunning effects and gripping action.

• What are the best restaurants in Universal Studios Hollywood?

  Universal Studios offers a diverse array of dining options to enhance your visit:

  • Three Broomsticks (The Wizarding World of Harry Potter): Dine in a magical setting with British classics like Fish & Chips and Shepherd's Pie, served in a rustic tavern atmosphere.
  • Springfield Dining (Springfield, USA): Step into the world of The Simpsons and enjoy iconic dishes at Krusty Burger, or grab a sweet treat at Lard Lad Donuts.
  • The Studio Scoop (Upper Lot): Cool off with hand-scooped ice cream, sundaes, and milkshakes, perfect for a sweet pause between adventures.
  • Mulligan's Irish Pub (Upper Lot): Savor traditional Irish pub fare and drinks in a cozy and inviting setting.
  • Mel's Diner (Lower Lot): Relive the 1950s with classic American diner staples in a nostalgic setting.
  • Jurassic Café (Lower Lot): Prepare for your next adventure with a range of fresh and tasty options inspired by Jurassic World.

• Which characters will I see at Universal Studios Hollywood?

  Universal Studios Hollywood is home to many characters from your favorite movies, TV shows, and franchises. As you explore the park, you may encounter:

  • Harry Potter and his friends: Interact with Harry, Hermione, Ron, and other characters from the Wizarding World.
  • Minions: Meet the adorable Minions from the "Despicable Me" series.
  • The Simpsons: Greet Homer, Marge, Bart, Lisa, and other Springfield residents.
  • Transformers: Encounter Autobots like Optimus Prime and Bumblebee, as well as Decepticons.
  • Jurassic Park Dinosaurs: See realistic animatronic dinosaurs from the Jurassic Park and Jurassic World series.
  • Shrek and Friends: Spend time with Shrek, Fiona, Donkey, and their friends.
  • Scooby-Doo and the Mystery Inc. Gang: Join Scooby-Doo, Shaggy, and the rest of the gang as they solve mysteries.
  • Superheroes: Look out for superheroes like Spider-Man, Captain America, and other Avengers.
  • Classic Movie Monsters: Meet iconic figures like Frankenstein's Monster, Dracula, and the Mummy during special events.
  • Other Characters: Depending on the season and events, you might also meet characters from "The Fast and the Furious," "The Mummy," and other great movies.

  Don’t take your eyes off the park! Some characters may pop out and amaze you! Don’t forget to purchase your discount Universal Studios Hollywood tickets!

• Where can I shop at Universal Studios Hollywood?

  Universal Studios Hollywood offers a variety of shopping destinations packed with merchandise inspired by popular films and attractions:

  • Universal Studios Store (Upper Lot): This flagship store features a broad selection of Universal Studios merchandise, including apparel, toys, and collectibles.
  • The Wizarding World of Harry Potter: Visit shops like Ollivanders, Honeydukes, and Dervish and Banges for wands, sweets, and Hogwarts gear.
  • Super Silly Stuff (Upper Lot): This Minion-themed store offers apparel, toys, and novelty items.
  • Jurassic Outfitters (Lower Lot): Prepare for adventure with dinosaur-themed apparel and collectibles.
  • Springfield USA: Explore the Kwik-E-Mart and other themed shops for Simpsons merchandise.
  • The Darkroom and Feature Presentation (Upper Lot): Find photo-related products, including prints and personalized souvenirs.
  • Cartooniversal (Upper Lot): Shop for merchandise featuring classic and contemporary animated characters.

• What can guests look forward to with the launch of the "Fast & Furious: Hollywood Drift" roller coaster at Universal Studios Hollywood in 2026?

  Anticipate the thrill of a lifetime with the debut of "Fast & Furious: Hollywood Drift," Universal Studios Hollywood's latest addition to its thrill ride lineup, premiering in 2026! This high-speed outdoor roller coaster, situated in the Upper Lot, catapults guests straight into the electrifying world of the Fast & Furious films!

  The ride takes you on a high-speed journey along an elevated track, featuring 360-degree rotating vehicles that perfectly capture the essence of the film’s famous drifting scenes! This innovative roller coaster combines heart-pounding movie action with advanced ride technology, setting a new standard for theme park excitement.

  Get ready to purchase discounted Universal Studios Hollywood tickets and be part of the premier excitement of "Fast & Furious: Hollywood Drift" in 2026!

• What special events can I experience at Universal Studios Hollywood throughout the year?

  Universal Studios Hollywood isn't just a hub for thrilling rides and cinematic experiences; it also hosts a series of memorable seasonal events each year. Here's a glimpse of what you can enjoy:

• Holidays at Universal Studios Hollywood:

  The entire park embraces the spirit of the season with special shows, seasonal decorations, and holiday-themed attractions that ensure joy and excitement around every corner!

• Christmas in The Wizarding World of Harry Potter™:

  Step into a magical winter wonderland filled with dazzling lights and festive decorations! Be sure to catch the spectacular light show at Hogwarts™ Castle, a truly enchanting experience.

• Grinchmas™:

  Celebrate the holiday season with the Grinch and his friends from Whoville! Enjoy festive performances, a stunning Grinchmas tree, and plenty of heartwarming activities perfect for family photos.

• Halloween Horror Nights:

  Get lost into the night where terrifying haunted houses, eerie scare zones, and live shows bring the spine-chilling elements of famous horror movies and TV series to life!

• EVE at Universal Studios Hollywood:

  Welcome the New Year with an evening full of music, dancing, and an impressive fireworks display that lights up the night sky!

Are you ready to dive into the magic and excitement of these seasonal events? Plan your visit today to create unforgettable memories with family and friends, and don’t forget to take advantage of discounted Universal Studios Hollywood tickets from GreatWorkPerks for an even better experience!

• What are the standout culinary delights at Universal Studios Hollywood?

  • Big Pink Donut at Lard Lad:

    Dive into a doughnut adventure with the famous Big Pink at Lard Lad Donuts! This massive, delightful treat can be a solo indulgence or a shared joy in Springfield U.S.A.

  • Minion Café’s Felonious Float:

    Add a splash of color and flavor to your day with the Felonious Float from the Minion Café or Despicable Delights! This concoction features a blend of Raspberry Icee and banana frozen yogurt, topped with whipped cream and sweet banana candies.

  • Wizarding World’s Butterbeer:

    A visit to The Wizarding World of Harry Potter isn’t complete without sipping on the legendary Butterbeer! Choose from hot, cold, or frozen options to suit your mood and weather, and indulge in its rich, butterscotch essence.

  • Super Mario-Themed Burgers:

    Gear up for a taste adventure with the Mario and Luigi burgers. Whether you prefer the beefy delight of the Mario Burger or the lighter Luigi Pesto Burger with its fresh flavors, you’re in for a treat.

  Take on a flavor-filled journey at Universal Studios Hollywood with these must-try dishes that promise to enhance your park experience!

  (Note: Dining may have separate charges and is not included in your discounted Universal Studios Hollywood tickets)

• What can I expect at Universal Fan Fest Nights at Universal Studios Hollywood?

  Get ready for the launch of Universal Fan Fest Nights in Spring 2025, a spectacular after-hours event dedicated to Sci-Fi, Fantasy, Gaming, and Anime enthusiasts!

  This event, brought to you by the creators of Halloween Horror Nights, features immersive experiences set in the worlds of Star Trek, Back to the Future, and Dungeons & Dragons! Savor themed food, shop for exclusive merchandise, and enjoy celebratory moments that amplify your fandom experience. More exciting announcements are coming—stay tuned!

  Looking for an unforgettable night? Stay informed about Universal Fan Fest Nights and secure your place in the adventure!

  (Note: Universal Fan Fest Nights may be separately ticketed and is not included in your discounted Universal Studios Hollywood tickets)

• What unique experiences await at the brand-new Hello Kitty Café and Sanrio Smile Shop?

  Unleash your inner child at the Hello Kitty Café and Sanrio Smile Shop, starting to delight guests on September 6, 2024! Immerse yourself in a whimsically sweet universe:

  • Confection Perfection: Savor in the ultimate sweet treats like the iconic Hello Kitty® Mousse Dome—a "bow-tiful" indulgence—and the scrumptiously irresistible Berry & Cream Churro.
  • Drink It Up, Kitty Style: Sip on enchanting concoctions, such as the zesty Hello Kitty® Strawberry Green Iced Tea or the blissful Keroppi™ Matcha Latte, which are just "tea-riffic!"
  • Retail Wonderland: Dive into the Sanrio Smile Shop, where a treasure trove of exclusive items awaits, from "purr-fectly" plush companions to "meow-gnificent" kawaii apparel.
  • Snap and Share: Don’t miss a chance to snap a photo with Hello Kitty dressed in her new soft pastel pink dress, perfect for that "feline-fabulous" selfie!
  • A LA First: Join the fun at LA’s first Hello Kitty and Friends Café, a sweet spot where whimsical delights meet under the shade of pretty umbrellas.

  Ready to be 'smitten by the kitten'? Step into the enchanting Hello Kitty Café and Sanrio Smile Shop at Universal CityWalk. It's time to create sweet memories—plan your magical escape today!

  (Note: The Hello Kitty Cafe and Sanrio Smile Shop may have additional charges that are not included in your discounted Universal Studios Hollywood tickets)

• What payment methods are available at Universal Studios Hollywood?

  Universal Studios accepts cash, credit cards, and US travelers' checks. ATMs are available throughout the park. Do note that international travelers and personal checks are not accepted.

• How many rides are there in Universal Studios Hollywood?

  There are 15 rides and attractions to explore in the park, featuring themes like Harry Potter, Mario Kart, Jurassic World, and TRANSFORMERS.

• Can you bring a backpack into Universal Studios Hollywood?

  Bags and backpacks are allowed into the park and are subject to inspection. However, large coolers, bags with wheels, and suitcases are not allowed. To view all of the park’s prohibited items, please check the official website.

• Can I bring food and drinks into the park?

  Yes, you’re allowed to bring small snacks and up to 2L of water into Universal Studios Hollywood. You can also bring food for dietary or medical needs, as well as baby food and formula. However, if you're looking for a larger meal or additional snacks, there are plenty of dining options available throughout the park for you to enjoy.

• What franchises will I find at Universal Fan Fest Nights 2025?

  Universal Fan Fest Nights will spotlight seven popular franchises, each offering unique experiences:

  • Star Trek - Step onto an original set piece from the series, Star Trek: Picard.
  • Back to the Future - Visit Courthouse Square and meet characters from the Back to the Future trilogy.
  • DUNGEONS & DRAGONS - Join a game of DUNGEONS & DRAGON with fellow Adventurers!
  • One Piece - Meet Luffy and the crew before their next voyage across the sea.
  • Jujutsu Kaisen - Watch on in awe as Yuji Itadori and the other sorcerers go into a Jujutsu Kaisen battle.
  • The Wizarding World of Harry Potter™ - Encounter the magic up close with appearances from fantastical creatures like the mischievous Niffler and enjoy exclusive experiences that bring the world of Harry Potter to life.
  • SUPER NINTENDO WORLD™ - Join in the fun with Yoshi and dive into an array of interactive experiences that celebrate the world of Mario and friends.

  **Please note that Universal Fan Fest Nights 2025 is a separately ticketed event and is not included with your Universal Studios Hollywood discount tickets.

• When is Universal Fan Fest Nights?

  Get ready for Universal Fan Fest Nights, happening on select evenings from April 25 to May 15, 2025.

• Can I participate in Universal Fan Fest Nights with my Universal Studio Hollywood discount tickets?

  Unfortunately, standard park tickets do not cover Universal Fan Fest Nights. You’ll need to purchase a separate ticket for this exclusive event—it’s sure to be worth it!